Producers - MAH - Parallel Distributors
NOOL ALERT MANAGEMENT SYSTEM
Alert management system operated by CZMVO-NOOL is a supplementary system to the Czech national medicines verification system (CZMVS). Purpose of the system is to make alert investigation easier and support automation of the investigation process. Ultimately, the system helps to reduce the number of "false" suspicions of possible counterfeit.
The MAH / OBP can collect data and investigate alerts that have been generated on its medicinal products in two ways:
A. Direct access via the Alert Management System web interface
The web interface allows easy management of alerts, exports to csv or xlsx, various filters, etc. AMS offers work with groups of alerts (adding, removing alerts from groups), bulk operations for alerts (closing, requests for additional information, etc.). The advantage is also fast anonymous direct communication with the end user or "chat with NOOL" directly in the AMS environment. A MAH/OBP can also manage the alerts of multiple MAHs within an organization/group. The user also manages confirmation and warning system notifications (determines for himself who and what notifications he will receive).
B. API communication
Integration of the user's own alert management system with the NOOL Alert Management System using API communication. With the help of questions, it is possible to obtain information about individual alerts and alert groups, change their status, request additional information from the end user anonymously, etc.
Note: The response to the "click" e-mail sent automatically by NOOL is a transitional system where the MAH manages alerts using a response e-mail. However, this system is no longer being developed and its termination is being prepared.
Important notice: test environment will be accessible at the first phase and afterwards (after e-mail confirmation from MAH/OBP) the production environment can be activated. On-click emails will be turned off at the same time (if it was used before). It is not possible to have active both ways at the same time!