NOOL ALERT MANAGEMENT SYSTEM
Alert management system operated by CZMVO-NOOL is a supplementary system to the Czech national medicines verification system (CZMVS). Purpose of the system is to make alert investigation easier and support automation of the investigation process. Ultimately, the system helps to reduce the number of "false" suspicions of possible counterfeit.
End-user (pharmacy, wholesaler) can find out information about alerts generated in the location of end-user’s organisation using one of 2 different ways:
A. NOOL web interface for alerts management
Organizations with more localities could prefer to use web interface, but it can of course be used by all end-user of NSOL. The user-friendly web interface of NOOL alert management system enables to find out alerts status of all alerts generated in the locality of end-user. MAH can request additional information for alert investigation and it is possible to provide it anonymously or react to situation investigated by MAH as end-user fault in case end-user found no issue on its side.
B. Direct communication via API connection
Integration of end-user’s own FMD software solution, usually used for standard operations in pharmacy or warehouse records, with NOOL alert management system via API.
By using standard answers to queries information regarding status of individual alerts or group of alerts can be received. Most probably request for alert status will be send from end-users within 14 days quarantine to enable verifying the medicines successfully again or return back to wholesaler/MAHs if alert status is not closed and/or verification fails. Request to verify if medicines are given the exceptions from Ministry of Health can be done, system can also be used to send predefined message or photo of medicines to MAH anonymously etc.
It is possible to create development account for the companies creating software for end-users. With such account it is possible to access test environment (no matter if web interface or API connection). End-user that will be used in the test environment must be chosen after log in to this environment, otherwise no alerts or messages will be visible to SW company in test environment.
There is an upload of production data into test environment set up every night, which enables to test with real user data in the safe environment and does not affect production database data at all. Every night test environment database (data) are overwritten.